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Service Excellence - Accommodation Awards

The Lilizela Accommodation Awards are designed to encourage and motivate you to offer the best service, facilities and product that you can. The Accommodation Category gives you an opportunity – and a brilliant opportunity at that – to celebrate excellence, creativity and innovation. They give us all momentum to learn from each other and to strive to turn an already great industry into an industry that’s brilliant.

The Lilizela Tourism Awards give national recognition to establishments and raise their profile both here at home in South Africa and around the world, too. They will bring you and your business great publicity and profiling on a number of platforms.

Enter your establishment by selecting the entry form of the category from the options below that you were graded in. Remember you have to be graded by the Tourism Grading Council of South Africa in order to enter. (Click here if you need to get your establishment graded).

Hotel

Hotel 1 - 5

Hotels provide accommodation for tourists. They may offer a full suite of services or they may offer limited services only. To qualify as a hotel, a facility must have a reception area, a dining area and at least six guest bedrooms. Most hotels, however, have more than 20 rooms for guest accommodation.

Bed Breakfast

Bed & Breakfast 1 - 5

A bed and breakfast facility provides accommodation more informal than accommodation provided at hotels and lodges. Guests are usually accommodated in the (private) home of the owner, manager or host. Breakfast must be served and bathroom facilities must be en suite. If en suite bathrooms cannot be provided, exclusive use of a bathroom must be provided for guests. Generally, guests share public and living room areas with their host.

Self catering2

Self-Catering - Shared Vacation 1 - 5

Accommodation in self catering facilities is a guest’s ‘home away from home’. These facilities usually offer guests a unit consisting of one or more bedrooms or suites and a dining area with cooking facilities. Servicing may be provided. There are various styles of self catering facilities in South Africa. They include apartments, villas and resorts.

Guest House

Guest House 1 - 5

A guesthouse can be an existing home, a renovated home or a building that has been specifically designed as a residential dwelling to provide accommodation for guests. Guest houses must have more than three bedrooms. They must also have public living areas for the exclusive use of guests.

Lodge

Lodge 1 - 5

A country lodge may be an existing home, a renovated home or a building that has been specifically designed as a residential dwelling to provide accommodation for guests. It must have more than three rooms and a public living area reserved for the exclusive use of guests. Country lodges are situated in natural peaceful surroundings such as near a nature reserve, a forest, a lake or so on.

Country House

Country House 1 - 5

Can be an existing home, a renovated home or a building that has been specifically designed as a residential dwelling to provide overnight accommodation. Must have more than 3 rooms and public areas for the exclusive use of its guests. It is situated in natural peaceful surroundings such as near a nature reserve, a forest, a lake, etc.

Backpacker

Backpacker & Hosteling 1 - 5

Backpacker and hostelling establishments provide communal facilities for guests. They are budget-orientated, social accommodation facilities where guests rent a bed (which may be a bunk bed) in a dormitory. Guests share the bathroom, sitting room and kitchen. Rooms may be mixed or single sex. Private rooms may also be available

Caravan

Caravan and Camping 1 - 5

Caravan and camping parks provide space for guests who bring their own accommodation in the form of a tent, a motor home and/or a caravan. Along with rental space, ablution and toilet facilities must be provided. 

shutterstock 5

Meetings, Exhibitions and Special Events (MESE) 1 - 5

A facility that provides a dedicated environment for meetings, especially small to medium sized events

self catering exclusive4

Self Catering - Exclusive 1 - 5

A self-catering property os your home away from home. It usually offers guests a sole occupancy unit consisting of one or more bedrooms or suites and a dining area with cooking facilities.